TÉRMINOS Y CONDICIONES GENERALES
These terms apply to the guest services provided at Finca Álamo. They set out what the PROVIDER supplies, what the GUEST agrees to, and how the stay is arranged.
The Provider
The services under this agreement are provided by FINCA ÁLAMO DE CASARES, S.L., a Spanish company with registered office at Carretera de Casares, Km. 7, 29690 Casares (Málaga, Spain), tax identification number B93077576, entered in the Andalusian Tourism Registry under number VFT/MA/26913.
In these terms, FINCA ÁLAMO DE CASARES, S.L. is the PROVIDER and the person or organisation booking the stay is the GUEST. The PROVIDER is represented by [AUTHORISED REPRESENTATIVE].
What this agreement covers
This agreement is for the provision of accommodation and guest services at Finca Álamo de Casares. It is not a lease or a letting. It gives the GUEST no tenancy, no possession of the property and no other right over it.
The PROVIDER runs Finca Álamo as an accommodation business and keeps management of, and access to, the property throughout the stay. The GUEST receives the use of the accommodation for the agreed dates, together with the services set out below.
Services included in the price
Todas las cancelaciones deben hacerse por escrito. Las condiciones no cambian aunque cambie el tamaño del evento. Se aplican los siguientes plazos de cancelación:
Additional services
The following are available during the stay and are arranged through the on-site host: breakfast and catering; extra cleaning; additional towels and bed linen; bed preparation; food and supplies; drinking water containers; gas for the barbecue and industrial kitchen; use of the conference facilities; and airport transfers.
These are charged at the rates in the current price list, which forms part of this agreement, and are invoiced at the end of the stay.
The on-site host
La colocación de regalos, el uso de equipos especiales, el diseño de las decoraciones y los pósteres, el izado de banderas o banderines, la señalización, etc. deben acordarse y aprobarse con antelación. El INQUILINO debe asegurarse de que el nivel de sonido se mantenga en un nivel aceptable y acordado, y de que los invitados respeten los horarios acordados a la hora de interrumpir las reuniones, las comidas, la música y el baile.
Scope of these terms
These terms apply unless the PROVIDER and the GUEST have agreed otherwise in writing. Where these terms refer to the provider or the owner of the property, they mean the PROVIDER as defined in clause 1.
Cambios en las condiciones contractuales
Cancellations must be made in writing. The following applies regardless of any change in the size of the group:
• Cancellation more than 90 days before arrival: 40% of the agreed total price is payable.
• Cancellation between 90 and 60 days before arrival: 60% of the agreed total price is payable.
• Cancellation less than 60 days before arrival: 100% of the agreed total price is payable.
Information required before arrival
Se espera que los principales sistemas de la instalación y sus alrededores se estropeen de vez en cuando, como el aire acondicionado, la lavadora, la secadora, el refrigerador, etc. EL PROPIETARIO intentará reparar el problema lo antes posible tras la notificación del INQUILINO. El PROPIETARIO no asume ninguna responsabilidad ante el INQUILINO en caso de que esto ocurra, ya que todos los productos tienen una vida útil y se estropean de vez en cuando.
Arrival and departure
El INQUILINO debe supervisar a sus huéspedes mientras estén en las instalaciones. El ruido en las instalaciones debe mantenerse a un nivel razonable para no causar molestias a los vecinos o al público en general. En ningún caso se superará la ocupación máxima (tal como se indica en este acuerdo) sin el consentimiento por escrito. El INQUILINO no puede volar ningún tipo de dron y este contrato no puede utilizarse como autorización para ello. A título informativo, tenga en cuenta que volar un dron en España está sujeto a las autorizaciones y licencias administrativas aplicables de antemano. Está totalmente prohibido grabar vídeos o tomar fotos con fines comerciales o para su difusión a través de las redes sociales o cualquier otra plataforma (física o digital) que permita proporcionar contenidos a terceros. Cualquier incumplimiento de esta disposición puede considerarse delito.
Prices and payment
Agreed prices are binding on both parties. The PROVIDER may adjust a price after the agreement has been made only where taxes, supplier charges or other costs outside its control increase.
A security deposit of EUR 2,000 is payable before arrival. It is returned once the means of access have been handed back and the property and its contents have been checked for damage.
Where no damage is found, the deposit is returned within one to two weeks, allowing for administrative and banking procedures. Where damage is found, any balance is returned once the repairs are complete, and the time taken depends on the damage. The PROVIDER is not responsible for how long a repair or replacement takes.
Any bank charges or administrative costs arising on the return of the deposit are borne by the GUEST, together with an administrative charge of EUR 65 plus Value Added Tax where repairs have to be arranged.
The deposit is released only once the GUEST has provided a certificate of bank account ownership.
Under anti-money-laundering and counter-terrorist-financing rules, all payments must be made by bank transfer to the PROVIDER's account.
Additional services and expenses during the stay are invoiced at the end of the stay and must be paid within five working days of the invoice. Late payment accrues interest at the statutory rate plus three points.
Taxes and invoicing
El acceso a la propiedad se realiza mediante llave. El INQUILINO se compromete a devolver el juego de llaves después de la salida. Todos los juegos de llaves entregados deben devolverse a la persona a cargo de la salida. Si no se devuelve el juego de llaves después de la salida, se cobrarán 10€ por cada llave sustituida y, por el cambio del mando a distancia de la puerta principal, se deducirán 45€ del depósito de seguridad por cada llave que deba sustituirse. En caso de que el INQUILINO no devuelva las llaves al final de este contrato (la hora de salida del día de salida), esta parte deberá pagar al PROPIETARIO una penalización del precio de alquiler diario por cada día de retraso en la devolución de las llaves.
Guest registration
As an accommodation provider, the PROVIDER must keep a register of the travellers staying at the property and report the required details to the competent authorities. The GUEST must give the PROVIDER the identification details of everyone staying before arrival, and notify any change. This information is used only to meet that obligation.El PROPIETARIO no se hace responsable de las condiciones climáticas o actos de la naturaleza que ocurran durante la estancia del INQUILINO en las instalaciones y no se realizará ningún reembolso.
Changes to this agreement
El INQUILINO reconoce y acepta que es responsable de su seguridad, la de sus invitados y la de sus hijos con respecto a la piscina, las áreas de la terraza y las instalaciones. El INQUILINO reconoce y acepta eximirlo de responsabilidad por cualquier lesión que sufra él o sus invitados. Se entiende que no hay socorrista y que la supervisión es responsabilidad del inquilino.
Equipment and maintenance
El PROPIETARIO tratará todos los datos personales e información proporcionados por el ARRENDATARIO de forma confidencial, comprometiéndose a no aplicarlos ni utilizarlos para fines distintos de la prestación de los servicios objeto del presente contrato, y respetando en todo momento lo dispuesto en la Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales, así como lo establecido en el Real Decreto 1720/2007 o la legislación vigente en cada momento.
Conduct, noise and occupancy
The GUEST is responsible for supervising their party while at the property. Noise must be kept at a level that does not disturb neighbours or the public. The maximum occupancy stated in this agreement may not be exceeded without the PROVIDER's written consent.
Drones may not be flown at the property. This agreement is not an authorisation to do so; flying a drone in Spain requires prior administrative authorisation and licensing.
Filming or photography for commercial purposes, or for distribution on social media or any other platform that makes content available to third parties, is not permitted.
Responsibility and indemnity
The PROVIDER is not liable for damage or injury to the GUEST, their party or their property caused by the acts or neglect of the GUEST or their party. The GUEST will hold the PROVIDER harmless against any claim arising from those acts or that neglect.
If the property is left in an excessively dirty condition, or if the facilities or their contents are damaged or misused, the GUEST will compensate the PROVIDER. The amount depends on the damage and is deducted from the deposit. Where the cost exceeds the deposit, the PROVIDER will seek the balance from the GUEST.
Where an authority or the police imposes a fine or penalty relating to the GUEST, the GUEST pays it directly and within the period allowed, even if the notice is served on the PROVIDER.
The PROVIDER may identify to the authorities the individuals responsible for any breach of the law.
Access to the property
Access to the property and its doors is by mobile application. The GUEST should download it well before the stay and confirm that access has been granted. Instructions are set out in the user guide provided on site.
A physical key may be issued in exceptional cases. Where keys are issued, the GUEST returns the complete set to the person handling check-out. If they are not returned, EUR 10 for each key and EUR 45 for the main gate remote control are deducted from the deposit.
If keys are not returned by the check-out time on the day of departure, the GUEST pays the PROVIDER the daily rate for each day of delay.
Weather and events outside the Providers control
The PROVIDER is not responsible for weather conditions or acts of nature occurring during the stay, and no refund is made on that account.
Safety and security
The GUEST is responsible for the safety of their party, including children, at the pool, on the terraces and elsewhere at the property. There is no lifeguard, and supervision is the GUEST's responsibility.
Monitored security cameras are installed for the protection of both parties. They cover the exterior and the common access points and are not active in the accommodation areas while the GUEST is on site.
If the GUEST intends to leave the property unoccupied for a longer period, the PROVIDER can activate the cameras at the GUEST's request. Signage is displayed at the property, the images are used only for security, and they are kept only for as long as the law allows.
Valuables should be taken with the GUEST when leaving the property, or kept in the rooms at the GUEST's own risk.
House rules
Decorations, posters, flags, signage and any special equipment must be agreed with the PROVIDER in advance. The GUEST keeps sound to the agreed level and observes the agreed finishing times for meetings, meals, music and dancing.
Electric vehicles, and any device not belonging to the property or with high electrical consumption, may not be charged without the PROVIDER's written consent and an agreement on payment. Where this happens without consent, the PROVIDER invoices the consumption it reasonably estimates to have been used.
Smoking is not permitted inside the buildings, and any breach is deducted from the security deposit. Narcotics may not be kept or used at the property.
Data protection
The PROVIDER treats all personal data provided by the GUEST as confidential and uses it only to deliver the services under this agreement and to meet its legal obligations, in accordance with the EU General Data Protection Regulation, Organic Law 3/2018, Royal Decree 1720/2007 and other applicable data protection law.
Assignment
The GUEST may not assign this agreement without the PROVIDER's written consent.
Governing law
This agreement is governed by Spanish law.
Confirmation
The GUEST confirms having read this agreement in full and agrees to comply with it throughout the stay.
